top of page

Privacy Policy

Clean My Name provides loan comparison and financial services to consumers. We operate in South Africa and, depending on the situation, we act as either a “Responsible Party” or an “Operator” under the Protection of Personal Information Act, 4 of 2013 (POPIA). We take your privacy seriously and aim to ensure that you're fully informed about who we are, what types of personal information we collect, how we process it, who we may share it with, and what your rights are under POPIA.

​

We process personal information from clients, employees, service providers, suppliers, and other stakeholders to help us run our business and deliver services. In this notice, "you" refers to any individual we interact with or who provides personal information we may need to process for the purpose of providing our services.

​

What Personal Information Do We Collect?

Clean My Name collects a variety of personal information, depending on the nature of your interaction with us. This may include, but is not limited to:

  • Full names

  • Surnames

  • Company names

  • Details about the entity you represent

  • Telephone numbers

  • Email addresses

  • ID Number

​

​

The specific types of information we collect depend on your interaction with us (e.g., requesting a quote, service inquiry, or fulfilling our obligations under a contract). We also collect information like phone call recordings, internet communications, correspondence, and website interactions, though not all of this is considered personal information.

​

​

Why Do We Collect Your Personal Information?

​

We only collect and process personal information for specific, legitimate business purposes and to comply with legal obligations. Your personal information is typically used for the following:


Contacting You: When you share your information with us, it is securely stored, and our trained team will use it to follow up with you based on your request. If we obtained your information through a third-party source (like a referral or marketing campaign), we will inform you of its origin and ask if you wish to continue the engagement.


Providing Quotes: If you request a quote, we need certain personal information to tailor it for you. We'll be transparent about why we need the information and how we use it.


Delivering Our Services: After you accept a quote, your information is securely stored in our system and accessed only by authorized personnel to fulfill our contract and provide ongoing support. We may share your information with selected third parties (e.g., brokers, service providers) under strict agreements to ensure compliance with POPIA.


Marketing: If you’re an existing or potential client, we may contact you to inform you of new products and services. You can opt-out of these communications at any time, and we will always respect your decision.


Legal Compliance: We are required by law to collect and process certain personal information for specific regulatory purposes. We may also disclose your information if required by law or to enforce the terms of our agreement with you.

​

​

How Is Your Personal Information Collected?

 

We use both Active Processing and Inactive Processing methods to collect information. Active processing refers to the information you provide directly (e.g., when requesting a quote), while inactive processing includes data collected through passive methods like cookies, web beacons, and other online tracking technologies.
For more information about our use of cookies, please see our Terms of Use on our website.

​

​

Managing Cookies

You can adjust your browser settings to block cookies; however, disabling cookies on our website may affect your user experience and limit your ability to access certain features.

​

Who Do We Share Your Personal Information With?

Clean My Name primarily stores personal information in South Africa but may transfer it to secure data centres in other countries for legitimate business purposes. We may also share personal information with select third parties, including service providers who help us operate our website and deliver our services. All third-party recipients are bound by agreements that ensure your information is protected.

​

Where Do We Store Your Personal Information?

Your personal information is securely stored in a combination of cloud-based and on-site systems. In cases where information is transferred outside of South Africa, we ensure it is protected to the same standard as required by South African data protection laws.

​

How Long Do We Store Your Information?

We retain your personal information only for as long as necessary to meet our business needs and legal requirements.

​

Your Rights

You have several rights under POPIA, including:

​

  • Right of Access: You can request a copy of the personal information we hold.

  • Right to Know: You can ask about the specific third parties with whom your information has been shared.

  • Right to Correct: You can request updates or corrections to inaccurate or outdated personal information.

  • Right to Object: You may object to the processing of your personal information in certain circumstances.

  • Right to Complain: If you feel that we’ve mishandled your personal information, you can lodge a complaint with the Information Regulator in South Africa.

​

​

How to Contact Us

If you have any questions or requests related to your personal information or wish to exercise your rights, please contact our Information Officer:
Email: info@cleanmyname.co.za

​

We are committed to keeping your personal information safe and ensuring it is processed in accordance with the law. If you suspect any security breaches, please notify us immediately.
 

bottom of page